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All-in-One CRM System for WhatsApp & Social Sales

Merge all your business chats into our All-in-One CRM system. Supercharge your sales with the oChats CRM system. Manage leads, automate chats, and close deals faster on WhatsApp. Built for modern teams who live where their customers live: inside the chat.

Are You Losing Sales in the WhatsApp Chaos?

If your business relies heavily on WhatsApp and social media to communicate with customers, you likely know the struggle. Traditional CRM systems are built for email and cold calls. When you try to force them to work with modern chat platforms, things break.

We’ve listened to countless sales teams, support staff, and business owners, and the complaints are always the same:

The "Fake" Integration Setup

Most CRMs claim they integrate with WhatsApp, but in reality, they offer half-baked solutions. You end up manually copy-pasting conversations from your phone into your database just to keep a record.

The Single Phone Bottleneck

Your entire sales team is fighting over one physical phone or relying on clunky WhatsApp Web scans. There is no shared ownership, meaning customers get ghosted when a rep goes offline.

The "Silo" Problem

Customer history lives in two entirely different places—your CRM and your WhatsApp app. When a new rep takes over a chat, they have zero context, making your business look unprofessional.

The Ban Anxiety

You've tried third-party Chrome extensions and unofficial API hacks to manage bulk messages, only to wake up to a suspended Meta account.

If your team spends their entire day answering messages but your current systems are holding them back, oChats is the solution you’ve been looking for.

Introducing oChats: Your Ultimate WhatsApp CRM System

oChats isn’t a traditional tool with a chat plugin bolted onto it as an afterthought. We built this CRM system from the ground up for WhatsApp and Social Sales. It’s designed to turn chaotic chat threads into structured, trackable, and highly convertible support tickets and sales pipelines.

A True Shared Team Inbox

Stop sharing physical phones and scanning QR codes. oChats provides a centralized, multi-agent workspace. Your entire team can log in from their own devices and manage conversations routed from a single WhatsApp Business number.

Deep, Reliable Data Syncing (No Smoke and Mirrors)

Say goodbye to manual data entry. Built on the official Meta WhatsApp Cloud API, Ochats ensures that every message, tag, contact update, and media file syncs instantly. Your CRM finally becomes your single source of truth. If a lead shows intent on WhatsApp, their pipeline status updates automatically.

Powerful Chat Automation & Routing

You don't need a massive team to handle hundreds of daily inquiries. oChats allows you to set up smart automations that work 24/7.

Comprehensive Analytics & Monitoring

You can't improve what you don't measure. As a manager, you gain a bird's-eye view of your social sales performance.

If your team spends their entire day answering messages but your current systems are holding them back, oChats is the solution you’ve been looking for.

Join 1000+ successful organizations

Trusted by brands

Time Saved

hours saved per month

Resolution Time

minutes per customer

Response Time

second per customer

NPS Score

times

*Based on our best client benchmarks

1 messaging platform for marketing, sales, support & engineering

Message Module

1 contact, 1 story

1 contact contains every message, email, web chat & internal discussion. All functionalities are built for you to manage your story well.

Merge contact

Merge the same contact across different messaging apps for better management. Keeping every contact clean and organized.

Transfer a conversation to another team member

Enable your team to quickly transfer the conversation from 1 person to another and leave an internal note for reference purposes.

Add a custom tag

Manage every contact easily by inserting custom tags. Never miss any follow-up anymore.

Broadcast Module

Broadcast messages with 100% delivery rate

Send PROMOTIONAL MESSAGES with WhatsApp API provides a 100% delivery rate & instantaneous delivery.

Create marketing campaign

Enable your team to launch and schedule any marketing easily. Your team can even include the button in the WhatsApp message to improve the clickthrough rate of your marketing campaign.

Personalized broadcast

Allow your team to send personalized marketing messages to increase marketing engagement.

Reach right people

Send highly personalized messages to targeted prospects and customers to the right messaging app.

Optimize by channel

Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.

Workspace Module

1 Platform, Unlimited Companies

Manage all incoming messages under your companies and brands using a single platform.

Managing all companies can be very expensive. We believe in providing real value to all businesses at an affordable rate. That’s why we have decided to provide unlimited workspaces for any businesses to manage all companies in 1 platform. Super convenient!

Don’t worry! Every workspace has its own unique contact module, message module, user permission module and more.

Contacts Module

1 Platform, Unlimited
Contacts From Different Messaging Apps

Never worry about expensive charges because of the high volume of contacts.

Contact channels

Every contact will be saved with the source of channels it comes from. Everything will be properly documented for your convenience.

Merge contacts

2 conversations of the same person from different messaging apps can be merged so your team can have an organized conversation and contact information from 1 person.

Custom contacts field

Create any contact field easily. Having a custom contact book designed specifically only for you.

Workflow Module

Autoreply messages with workflow automation

Build a rule-based CHATBOT to free up your team’s time

Menu-based chatbot

Build a 24/7 chatbot by using automated rules created within workflow automation.

Chat routing

Route every conversation to correct pre-assigned team members efficiently & accurately.

Tag contact automatically

Tag every contact with a specific tag. These tags can be used for filtering all conversations easier in the Contact module.

Qualify leads automatically

Stop wasting time to qualify your leads one by one. Automate it by using workflow automation.

Admin Module

Supervisor Dashboard with Helicopter View

Save your time juggling from 1 messaging app after another. Have a Helicopter View with oChats.io.

Connect All Messaging Apps in 1 Platform

Never miss any lead anymore

1 Messaging Platform & Access By Everyone

No more switching between teams, and messaging apps.

All Channels, 1 Platform.

Live Chat & CRM System in Malaysia

Bringing all messaging benefits to you

Suitable for marketing, sales, support & engineering department

Broadcast Messages & Start Conversations

Send promotional updates, shipping updates, delivery reminders, payment reminders and other notifications on WhatsApp using our API’s

Automate all incoming inquiries with autoreply message

Autoreply all incoming messages with a proper workflow and create a great engagement rate in the process.

Manage all communication channels in 1 platform

Integrate all your business communication channels with oChats software. Then, you can manage all incoming and outgoing chat messages in 1 platform.

Simple & Straightforward Sign Up Process

All-in-One Live Chat & CRM System

Step 1

Step 2

Integration

Connect & integrate to your desired channels from oChats dashboard

Step 3

Chat

You are ready to go! Start chatting away with your visitors and customers. Manage multiple communication channels in 1 platform.

Sync Across Device

Available in iOS & Android

Download mobile app now

Enterprise Security Protection

Your data hosts at Amazon Web Service

Data Secured

Your data is secured by AWS data protection protocol. AWS data protection services provide encryption and key management and threat detection that continuously monitors and protects your accounts and workloads.

AWS Threat Detection & Continuous Monitoring

AWS identifies threats by continuously monitoring the network activity and account behavior that might harm your data

AWS Compliance & Data Privacy

AWS gives you a comprehensive view of your compliance status and continuously monitors your environment using automated compliance checks based on the AWS best practices and industry standards your organization follows.

SSL Encryption

oChats data is encrypted both when it is sent to and from our servers as well as it rests.

Permission Access

oChats lets you decide who can access to your platform. You can also assign the level of access a person can access

How oChats Outperforms the Competition

Feature	oChats CRM System	Traditional CRMs	Free WhatsApp Business App
Shared Team Inbox	Yes (Unlimited Agents)	Clunky or relies on costly add-ons	Max 4 devices via Web only
Data Syncing	Real-time, Native 2-Way Sync	Often requires manual entry or Zapier	None
Official Meta API	Yes (Ban-Proof)	Varies (often uses risky workarounds)	No API Access
Automated Routing	Yes	Yes (but complex setup)	No
Chat History Ownership	Stays with the company	Depends on the integration	Leaves with the employee's phone

Real ROI: Why Social Sales Need a Dedicated Tool

When you implement a dedicated CRM system for your WhatsApp operations, the impact on your bottom line is immediate.

Zero Lead Leakage

With automated reminders and centralized pipelines, you will never forget to follow up with a warm prospect again.

Faster Deal Velocity

Social sales move fast. By allowing your team to reply instantly from an organized desktop interface with pre-saved quick replies, you reduce friction and close deals while the prospect's interest is at its peak.

Cost Efficiency

Stop paying for bloated enterprise CRMs where you only use 10% of the features. oChats provides exactly what you need to scale your chat-based revenue without the massive overhead.

Watch oChats.io In Action

Video demo

Frequently Asked Questions

Does this CRM actually sync with WhatsApp, or is it just "smoke and mirrors" like other tools?

This is one of the most common complaints we see online. Many software providers claim to have a “WhatsApp Integration,” but in reality, it’s a one-way notification system or requires a messy Chrome extension that breaks every time WhatsApp updates. oChats is not faking it. We integrate directly via the official Meta WhatsApp Cloud API. This means every message sent or received, along with read receipts, tags, and contact data, is mapped flawlessly in real-time. Your CRM and your chat are finally the same thing.

How do we handle multiple users? Right now, my team is sharing one physical phone.

You are experiencing the “Single Phone Bottleneck.” It’s a massive pain point when scaling. With oChats, you disconnect from the physical phone entirely. Your single business number is routed into our cloud-based dashboard. From there, 5, 10, or 50 sales reps can log in simultaneously from their own laptops. You get a shared inbox where you can assign specific chats to specific reps, ensuring nobody steps on each other’s toes and customers get dedicated support.

Will my WhatsApp Business account get banned if I use a CRM?

If you use unofficial third-party apps, scraping tools, or unauthorized bulk messaging software, yes. Meta will eventually ban your number. However, oChats is built entirely on the Official Meta Cloud API. Because we play strictly by Meta’s rules (using pre-approved template messages for outbound marketing and respecting the 24-hour customer service window), your account is completely safe, secure, and fully compliant.

What happens to our chat history if a sales rep leaves the company?

In a standard setup where reps use their own phones or the free WhatsApp app, a departing employee walks out the door with all your customer relationships and chat history. With the oChats CRM system, the company owns the data. All conversations are logged in the centralized cloud database. If a rep leaves or takes time off, a manager can instantly reassign their open tickets to another team member, complete with the full historical context of the conversation.

Do I need to be a developer to set up the WhatsApp Business API?

Not at all. In the past, setting up the API was a nightmare that required technical expertise and months of approval waiting times. oChats acts as your bridge. Our onboarding process is entirely “no-code.” You simply verify your Meta Business Manager account, link your phone number, and you can start receiving messages in your new dashboard within minutes.

What is the pricing for oChats?

You can refer the pricing on our website.

Stop Managing Chaos. Start Closing Deals.

Your customers want to talk to you on WhatsApp. Your sales team wants an easier way to manage those conversations. Ochats bridges that gap with a powerful, intuitive CRM system built specifically for the era of social sales.

Ready to stop losing leads and start supercharging your revenue?